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Why the F.T.C. Is Taking a New Look at Facebook Privacy

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After a yearlong string of news reports that have called Facebook’s data-sharing practices into question, federal regulators are taking a hard look at how the social media company handles the personal information of its users.

It is not the first time Facebook has drawn government scrutiny. About seven years ago, after charges were leveled by the Federal Trade Commission, the company made an agreement with the agency to overhaul its privacy practices.

That agreement, called a consent decree, provides a road map for how the F.T.C. is likely to scrutinize Facebook over the coming months.

In 2007, Facebook introduced Facebook Beacon, a program that broadcast details on users’ online purchases to their friends, initially allowing users to opt out of sharing their purchases only on a case-by-case basis.

Facebook’s chief executive, Mark Zuckerberg, apologized with what an article in The New York Times described as a “symphony of contrition.” In a Facebook post that year, Mr. Zuckerberg wrote: “I’m not proud of the way we’ve handled this situation and I know we can do better.”

At the end of 2009, a coalition of nonprofit consumer and privacy groups, led by the Electronic Privacy Information Center, petitioned the Federal Trade Commission to investigate Facebook’s handling of user data.

The groups filed a complaint saying that Facebook had repeatedly disregarded users’ expectations and diminished their privacy. The complaint argued that the company had violated a federal law prohibiting unfair and deceptive business practices.

In 2011, the F.T.C. filed charges against Facebook that said the company had deceived consumers about their privacy.

The F.T.C.’s complaint charged Facebook with a number of deceptive privacy practices. Among them:

■ Facebook shared users’ personal details with advertisers even though the company had promised not to do so, the agency said.

■ Facebook allowed third-party apps that users had installed to have access to nearly all of their personal data — even though Facebook had stated the apps could obtain only the personal information they needed to operate, the agency said.

■ In 2009, the agency said, Facebook changed its information-handling practices, making certain personal details — like users’ friends lists — public, overriding the choices of people who wanted to keep that data private. The policy change, the F.T.C.’s complaint said, exposed users’ profile information, including “potentially controversial political views or other sensitive information,” to third parties.

■ The agency said Facebook claimed it certified the security practices of apps participating in its “Verified Apps program,” but the company did not do so.

In November 2011, Facebook agreed to settle complaints that it had deceived consumers by “telling them they could keep their information on Facebook private, and then repeatedly allowing it to be shared and made public,” the F.T.C. said in a statement at the time.

The agreement, which became final in 2012, prohibited Facebook from misleading consumers about their data privacy and security. The social network committed to getting the explicit consent of users before making changes that overrode their privacy preferences.

The agency ordered Facebook to put a comprehensive privacy program in place to protect the privacy and confidentiality of users’ information and to manage the risks of existing and new products.

It also required Facebook over the next 20 years to undergo biennial audits by an independent third party to certify that the privacy program was properly protecting the information of the company’s users.

In March 2018, The New York Times reported that a voter-profiling company, Cambridge Analytica, had harvested the personal data of millions of Facebook users without their knowledge or permission.

The voter-profiling company obtained the data from a researcher who had offered a personality survey app on Facebook. Although only about 270,000 Facebook users agreed to share their data to participate in the survey, the Facebook platform enabled the app to improperly harvest the personal details of millions of those users’ friends — consumers who had not agreed to share their information with the survey app, The Times reported.

Privacy experts, law professors and at least one former F.T.C. official have argued that Facebook’s failure to prevent the survey app from obtaining the data of users’ friends violated the federal consent agreement. So did Facebook’s failure to prevent the app developer from sharing both users’ data and the data of users’ friends with Cambridge Analytica, these critics said.

They said the Cambridge Analytica episode suggested that Facebook had failed to adequately conduct the risk assessments the agreement required it to do. It also failed to obtain required, explicit consent from users’ friends for the sharing of their data with third parties, the privacy experts said.

They also argued that Facebook had failed to operate a comprehensive privacy protection program and take reasonable precautions — steps the company was obligated to take under the consent decree.

“The consent decree requires Facebook to always be vigilant to possible privacy problems and try to solve them,” said David C. Vladeck, a professor at Georgetown Law and a former director of consumer protection at the F.T.C. who oversaw the investigation that led to the consent decree. “Cambridge Analytica made clear that Facebook was not auditing third-party apps.”

On March 26, the F.T.C. said it was conducting an investigation into Facebook’s privacy practices. An agency spokeswoman declined to comment last week on the progress of the investigation.

Since then, Facebook has made other admissions about privacy problems that experts said could potentially violate the consent agreement or trigger new federal charges of deceptive privacy practices.

■ In June, the company said a software bug made public the posts of up to 14 million users who thought the posts were private.

Also in June, The New York Times reported that Facebook had allowed device makers like Amazon, Apple, Blackberry, Microsoft and Samsung access to the data of users’ friends without their explicit consent, even after the company said that it would no longer share such information with outsiders.

■ In September, the company said a security breach had exposed the personal data of nearly 50 million users.

■ In October, Facebook said Russian firms had scraped user data, including “matching photos from individuals’ personal social media accounts in order to identify them.”

■ In December, Facebook said a software bug had given apps access to a larger set of users’ photos than usual.

■ Also in December, The New York Times reported that Facebook had shared user data with Amazon, Microsoft, Yahoo and other companies without users’ knowledge or permission.

In addition to the F.T.C., Facebook is under investigation by the Justice Department, the Federal Bureau of Investigation, the Securities and Exchange Commission and several government agencies in Europe over Cambridge Analytica’s harvesting of user data.

Facebook said it had developed a privacy program as required by federal regulators and it had not violated the consent decree.

“We are transparent with people about how we use their information and respect people’s privacy settings,” said Sally Aldous, a Facebook spokeswoman. “We have a privacy program, which ensures we protect people’s information, which we continuously evolve to address the privacy risks of our products and services.”

Ms. Aldous said the company’s privacy program involved more than three dozen control mechanisms — including a privacy governance team and security teams that “ensure privacy risks for product launches and major changes are identified, discussed, and escalated for decisions when necessary.”

Facebook said it disagreed with The Times’s characterization of its sharing of user data with Amazon, Apple, Blackberry, Microsoft, Samsung, Yahoo and other companies.

The social network said device makers used information from Facebook to integrate certain Facebook features on their platforms and agreed not to use that information for their own purposes. The company also said Spotify and other third-party apps had access to users’ Facebook data only after users signed in with their Facebook account in the third-party apps.

“None of these partnerships or features gave companies access to information without people’s permission, nor did they violate our 2012 settlement with the F.TC.,” Konstantinos Papamiltiadis, director of developer platforms and programs at Facebook, wrote in a company news release last week.

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The 3 Best Canadian Tech Stocks I Would Buy With $3,000 for 2021

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The majority of the Canadian tech stocks went through the roof in 2020 and delivered outsized returns. However, tech stocks witnessed sharp selling in the past 10 days, reflecting valuation concerns and expected normalization in demand. 

As these high-growth tech stocks shed some of their gains, I believe it’s time to accumulate them at current price levels to outperform the broader markets by a significant margin in 2021. Let’s dive into three tech stocks that have witnessed a pullback and are looking attractive bets. 

Lightspeed POS

Lightspeed POS (TSX:LSPD)(NYSE:LSPD) stock witnessed strong selling and is down about 33% in the last 10 days. I believe the selloff in Lightspeed presents an excellent opportunity for investors to invest in a high-growth and fundamentally strong company. 

Lightspeed witnessed an acceleration in demand for its digital products and services amid the pandemic. However, with the easing of lockdown measures and economic reopening, the demand for its products and services could normalize. Further, it faces tough year-over-year comparisons. 

Despite the normalization in demand, I believe the ongoing shift toward the omnichannel payment platform could continue to drive Lightspeed’s revenues and customer base. Besides, its accretive acquisitions, growing scale, and geographic expansion are likely to accelerate its growth and support the uptrend in its stock. Lightspeed stock is also expected to benefit from its growing average revenue per user, innovation, and up-selling initiatives.     

Shopify 

Like Lightspeed, Shopify (TSX:SHOP)(NYSE:SHOP) stock has also witnessed increased selling and has corrected by about 22% in the past 10 days. Notably, during the most recent quarter, Shopify said that it expects the vaccination and reopening of the economy to drive some of the consumer spending back to offline retail and services. Further, Shopify expects the pace of shift toward the e-commerce platform to return to the normal levels in 2021, which accelerated in 2020.

Despite the normalization in the pace of growth, a strong secular shift towards online commerce could continue to bring ample growth opportunities for Shopify, and the recent correction in its stock can be seen as a good buying opportunity. 

Shopify’s initiatives to ramp up its fulfillment network, international expansion and growing adoption of its payment platform are likely to drive strong growth in revenues and GMVs. Moreover, its strong new sales and marketing channels bode well for future growth. I remain upbeat on Shopify’s growth prospects and expect the company to continue to multiply investors’ wealth with each passing year. 

Docebo 

Docebo (TSX:DCBO)(NASDAQ:DCBO) stock is down about 21% in the last 10 days despite sustained momentum in its base business. The enterprise learning platform provider’s key performance metrics remain strong, implying that investors should capitalize on its low stock price and start accumulating its stock at the current levels. 

Docebo’s annual recurring revenue or ARR (a measure of future revenues) continues to grow at a brisk pace. Its ARR is expected to mark 55-57% growth in Q4. Meanwhile, its top line could increase by 48-52% during the same period. The company’s average contract value is growing at a healthy rate and is likely to increase by 22-24% during Q4. 

With the continued expansion of its customer base, geographical expansion, innovation, and opportunistic acquisitions, Docebo could deliver strong returns in 2021 and beyond.

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Manitoba to invest $6.5 million in new systems

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WINNIPEG – The province of Manitoba is investing $6.5 million over three years to replace technical systems used in healthcare facilities, including replacing current voice dictation and transcription services with more modern systems and upgrading the Provincial Health Contact Centre (PHCC)’s triage, call-recording and telephone systems, Health and Seniors Care Minister Heather Stefanson (pictured) announced.

“Our government is investing in the proper maintenance of information and communications technology to ensure digital health information can be safely stored and shared as needed,” said Stefanson. “These systems will ensure healthcare facilities can continue to provide high-quality services and allow Manitobans to get faster access to healthcare resources and information.”

Dictation, transcription and voice-recognition services are used by healthcare providers to write reports. There are currently approximately 80 healthcare sites across Manitoba using some combination of dictation, transcription and voice-recognition services. Many of these systems are nearing the end of their usable lifespans.

“Across our health system, radiologists and nuclear medicine physicians use voice-dictation services to help create diagnostic reports when reading imaging studies like ultrasound, nuclear medicine studies, X-rays, angiography, MRI and CT scans,” said Dr. Marco Essig, provincial specialty lead, diagnostic imaging, Shared Health. “Enhanced dictation and voice-recognition services will enable us to work more efficiently and provide healthcare providers with quicker access to these reports that support the diagnoses and treatment of Manitobans every day.”

The project will replace telephone-based dictation and transcription with voice-recognition functions, upgrade voice-recognition services for diagnostic imaging and enhance voice-recognition tools for mobile devices.

“Investing in more modern voice-transcription services will help our health-care workers do the administrative part of their jobs more quickly and effectively so they can get back to the most important part of their work – providing top-level healthcare and protecting Manitobans,” said Stefanson. “The transition to the new system will be made seamlessly so that services disruptions, which can lead to patient care safety risks, will not occur.”

The new systems will be compatible with other existing systems, will decrease turnaround times to improve patient care and will be standardized across the province to reduce ongoing costs and allow regional facilities to share resources as needed, Stefanson added.

The PHCC is a one-stop shop for incoming and outgoing citizen contact and supports programs such as Health Links–Info Santé, TeleCARE TeleSOINS and After-Hours Physician Access, as well as after-hours support services to public health, medical officers of health, home care and Manitoba Families.

The current vendor that supplies communications support to the PHCC is no longer providing service, making it an opportune time to invest in an upgraded system that will provide better service to Manitobans, the minister said, adding the project will provide the required systems and network infrastructure to continue providing essential services now and for the near future.

“The PHCC makes more than 650,000 customer service calls to Manitobans per year to a broad spectrum of clients with varied health issues. This reduces the need for people to visit a physician, urgent care or emergency departments,” said Stefanson. “The upgrade will also allow Manitobans in many communities to continue accessing the support they need from their home or local health centre, reducing the need for unnecessary travel.”

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Telus and UHN deliver services to the marginalized

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Telus’s Health for Good program has launched the latest of its specially equipped vans to provide medical services to the homeless and underserved, this time to the population of Toronto’s west end. The project relies not only on the hardware and software – the vans and technology – but on the care delivered by trained and socially sensitive medical professionals.

For the Toronto project, those professionals are working at the University Health Network’s Social Medicine program and the Parkdale Queen West Community Health Centre. The city’s Parkdale community, in the west end, has a high concentration of homeless and marginalized people.

First launched in 2014, Telus’s Health for Good program has delivered mobile clinics to 13 Canadian cities, from Victoria to Halifax. Originally designed to deliver primary care, the program pivoted to meet the needs of patients in the COVID-19 pandemic, said Nimtaz Kanji, Calgary-based director of Telus Social Purpose Programs.

Angela Robertson of the Parkdale Queen West Community Health Centre (CHC) asserted that marginalized people are particularly susceptible to the spread of COVID-19, as they don’t have access to the basic precautions that prevent its spread.

The clinic is located near a Pizza Pizza franchise; homeless people shelter under its overhang on the weekends, she said. Some have encampments under nearby bridges.

“The public health guidelines and requirements call for things that individuals who are homeless don’t have,” Robertson said. “If the response calls for isolation, that suggests people have places to isolate in.”

And in the shelter system, pre-COVID, the environment was very congregate, with many people in the same physical space, said Robertson. Some homeless persons, in order to keep themselves safe, have created encampments, and the city has opened up some hotel rooms across the city to create spaces for physical distancing.

Even proper hand-washing and hygiene becomes a challenge for the homeless.

“COVID calls for individuals to practice constant hand-washing. Oftentimes, individuals who are homeless use public washroom facilities that may be in restaurants or coffee shops, and many of those spaces are now closed. So there are limitations to accessing those facilities. It’s not like they’re in a community where there are public hand-washing facilities for people who are homeless.”

The mobile health clinic allows the CHC to take “pop-up testing” into communities where there is high positivity and where additional COVID testing is needed. The CHC can take testing into congregate sites and congregate housing to provide more testing, Robertson said.

“The other piece that we will use the van to do is, when the vaccine supply gets back online, and when the health system gets to doing community vaccinations … we hope that we can be part of that effort.”

COVID has contributed to a spike in cases of Toronto’s other pandemic: opioid overdoses. Some community members are reluctant to seek care because of the stigma attached to substance abuse; and COVID has a one-two punch for users.

The first rule of substance abuse is, don’t use alone; always be with someone who can respond to a potential overdose, ideally someone who can administer Nalaxone to reverse the effects of the overdose, Robertson said. “It’s substance abuse 101,” and the need for social distancing makes this impossible.

Secondly, COVID has affected the supply chain of street drugs. As a result, they’re being mixed increasingly with “toxic” impurities like Fentanyl that can be deadly.

The van itself is a Mercedes Sprinter, modified by architectural firm éKM architecture et aménagement and builder Zone Technologie, both based in Montréal. According to Car and Driver magazine, the Sprinter line – with 21 cargo models and 10 passenger versions – is “considered by many to be the king of cargo and passenger vans.”

Kanji said the platform was chosen for its reputation for reliability and robustness.

While the configuration is customized for each mobile clinic, it generally consists of two sections: A practitioner’s workstation and a more spacious and private examination room, so patients can receive treatment with privacy and dignity, Kanji said. The Parkdale clinic is 92 square feet.

“While the layouts vary across regions, they typically include an examination table and health practitioners’ workstation, including equipment necessary to provide primary healthcare,” the Telus vice-president of provider solutions wrote in an e-mail interview. The Parkdale Queen West mobile clinic is designed for primary medical services, including wound care, mobile COVID-19 testing and vaccination efforts, harm reduction services, mental healthcare and counseling.

The clinic equipped with an electronic medical record (EMR) from TELUS Health and TELUS LTE Wi-Fi network technology.

Practitioners will be able to collect and store patient data, examine a patient’s results over time, and provide better continuity of care to those marginalized citizens who often would have had undocumented medical histories.

The EMR system is Telus Health’s PS Suite (formerly Practice Solutions). It is an easy-to-use, customizable solution for general and specialty practices that captures, organizes, and displays patient information in a user-friendly way. The solution allows for the electronic management of patient charts and scheduling, receipt of labs and hospital reports directly into the EMR, and personalization of workflows with customizable templates, toolbars, and encounter assistants.

But like others tested for COVID, it’s a 24-48 hour wait for results. Pop-up or not, how does the mobile team get results to patients who have no fixed address?

The CHC set up a centre for testing in a tent at the Waterfront Community Centre. Swabs are sent to the lab. “We are responsible for connecting back with community members and their results,” Robertson said.

“This is the value of having Parkdale Queen West being in front of the testing, because many of the community members who are homeless we know through our other services, and there is some trust in folks either coming to us to make arrangements to collect their results, or we know where they are.”

This is a key element of the program, said Kanji – leveraging community trust. In Vancouver downtown east side, for example, where there is a high concentration of marginalized members of the indigenous community, nurse practitioners are accompanied by native elders in a partnership with the Kilala Lelum Health Centre.

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