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Lockout at one of Canada’s largest smelters drags into 2nd year, with no end in sight

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A Discount mini-bus, escorted by several security guards, edges toward the makeshift checkpoint that guards the lone road in and out of the sprawling ABI aluminum smelter in Bécancour, Que.

The bus’s path is blocked by a dozen picketers, who cup their hands to the tinted windows and try to identify the obscured figures inside.

“There were scabs in there, for sure,” one locked-out worker says after they let the bus continue onto the main road.

The workers repeat a similar routine several times a day, just as they have done ever since 3 a.m. on Jan. 11, 2018, when the smelter’s management locked them out.

Without these 1,030 workers, the smelter 170 kilometres northeast of Montreal was forced to shut two of its potlines, the rows of electrolytic reduction pots used in the smelting of aluminum. A third has been kept running at reduced capacity by management and salaried employees.

The union, the 60,000-strong Syndicat des Métallos, believes management has also been using scabs, which is illegal in Quebec. The smelter’s majority owner, Pittsburgh-based Alcoa, denies the allegation.

Quebec’s labour tribunal held hearings on the matter last year and is expected to rule in the coming weeks.

Locked-out workers investigate vehicles that enter and exit the plant. They suspect management of using scabs to keep the smelter running. (Jonathan Montpetit/CBC)

On the picket line, workers have developed their own sure-fire method of determining whether those entering the plant are managers or illegal replacements.

“If he’s got soft hands, it means he’s not a scab, because if he’s doing real work inside, he have hard hands,” said Claude Dumas, who operated a machine that pours out liquid aluminum before the lockout.

Digging in for long fight

The labour dispute enters its second year today, with little hope that the two sides will reach an agreement any time soon.

A mediation process broke down just before Christmas, perplexing Quebec’s new labour minister, Jean Boulet.

“It’s more complex than I thought,” Boulet told a local newspaper last month.

At one level, the conflict revolves around the retirement plan and seniority. Alcoa imposed the lockout after the union turned down a contract offer that proposed moving away from a defined-benefit pension plan and sought more flexible hiring practices.

“ABI’s management has always underscored the need to improve productivity and profitability at the smelter,” Alcoa said in a statement to CBC News.

But some observers have suggested something larger is also at stake. The collective agreement at the Alcoa smelter in Baie-Comeau​ is up this year, and they suggest the company might be trying to use the tough stand it’s taken in the Bécancour dispute to set an example.

‘There are small tragedies. Divorces, bankruptcies, people having to give up their homes. It’s sad. It affects everyone,’ said Claude Dumas, 49. (Jonathan Montpetit/CBC)

“The employer’s demands have increased since the beginning of the lockout. There is likely a ruse in some of those demands,” Jean-Claude Bernatchez, a labour relations expert at the Université du Québec à Trois-Rivières, told Radio-Canada recently.

The union, the Quebec branch of the United Steelworkers, is girded for a long fight.

It has amassed a sizeable war chest, drawn in part from donations, loans and the United Steelworkers international strike fund. In exchange for regular eight-hour shifts on the picket line, locked-out workers receive around $600 weekly, tax free.

That’s roughly half their regular pay, however. Some have taken on part-time work to supplement their income; others are just making do with less.

“It creates uncertainty for our families,” said Dumas, 49, who has three children in their early 20s.

“There are small tragedies. Divorces, bankruptcies, people having to give up their homes. It’s sad. It affects everyone.”

Nightmares and bad blood

As the conflict drags on, the mayor of Bécancour, Jean-Guy Dubois, says he worries more and more about a disaster scenario: the smelter’s closure.

Alcoa is the largest employer in this town of 12,000 residents. The smelter’s property taxes account for 17 per cent of Bécancour’s annual revenue. The smelter also supports several local suppliers.

“I don’t want to think about [a closure]…. All would change here,” Dubois says.

For the moment, that possibility seems remote. The smelter is less than 40 years old and is currently the third-largest in Canada, in terms of total capacity.

The union has amassed a sizeable war chest, drawn in part from donations, loans and the United Steelworkers international strike fund. (Jonathan Montpetit/CBC)

But the absence of progress at the negotiating table alarms the Coalition Avenir Québec government.

In opposition, the CAQ had criticized its Liberal predecessor for doing too little to resolve the lockout.

The longer the dispute drags on, the more it is costing Quebec taxpayers: The Métallos claim provincially owned Hydro-Québec is losing more than eight dollars for every second that the plant is operating at reduced capacity. A year into the lockout, that figure is closing in on $220 million.

The CAQ promised during the fall election campaign to bring more high-paying jobs to Quebec’s heartland — the kind of jobs that are at stake in Bécancour.

Earlier this week, Boulet appointed a task force to determine what, if any, common ground could be found between the two sides, hopefully to pave the way for a new round of talks.

“I am extremely preoccupied by the repercussions of this conflict,” he said.

“I live in [nearby] Trois-Rivières, and I meet on a daily basis people who speak to me about the human consequences, the psychological distress and the impact on the economy.”

On the picket line, though, workers say it will take more than a settlement to get over the hard feelings that have been brewing for the past 365 days.

Bécancour Mayor Jean-Guy Dubois says if the smelter were to close because of the dispute, his town would be devastated. (Jonathan Montpetit/CBC)

“When we go back in there, it’s going to take years and years to fix things,” says Dumas.

Behind him, his colleagues huddle around two steel drums that have been hollowed out and turned into a fire pit. A portable radio plays 1990s rock music as they wait for the next car to pull up to the checkpoint.

“We’ll never forget what happened to us,” Dumas says.

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St Laurent Volvo and Land Rover Ottawa: 10 reasons to avoid this dealership

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St. Laurent Volvo and Land Rover Ottawa dealership have been at the centre of numerous negative reviews by customers. The dealership has left numerous customers dissatisfied with their services due to their sheer unprofessionalism and poor management.

Now, many customers are advising others to steer clear of the dealership either for purchasing or servicing their Volvo—or any other luxury vehicle.

The Volvo brand is known for its high-end services, but the St. Laurent Volvo and Land Rover Ottawa dealership has shown contempt in how it treats customers since their management takeover. Their poor communication, inflated prices, empty promises and late delivery timelines have been the highlight of most customer reviews of the dealership.

“If I had to describe my experience with St Laurent Volvo in one word it would be ‘nightmarish’. The service I received was night and day different from any other Volvo dealership I’ve been to. It is impressively poorly run,” said Sam, a dissatisfied customer who visited the dealership.

Therefore, if you live in Ottawa and need to either buy, service or repair a luxury vehicle, here are some reasons why you should avoid the St Laurent Volvo:

  1. Poor reception

Walking into the dealership alone is enough deterrent as the reception at this dealership is far from top-notch.

Customers who walk into the dealership aren’t greeted to a warm welcome but have to wait endlessly before they can get attended to.

“First I spent 30 mins waiting for a salesman and then left. The second time I spent 15min waiting. During that time, I read these reviews and realized I was making a mistake. Even if I got the car of my dreams it sounds like it comes with the service of my nightmares,” said Rudy Dunno after paying a visit to the dealership.

When customer service representatives are not trained properly, they tend to keep customers waiting for a long time as is the case at St. Laurent Volvo Ottawa.

  1. Inaccessibility

Contacting representatives at St. Laurent Volvo Ottawa is quite very difficult due to how unprofessional their employees are.

Customers have complained about how they have to endure days and even weeks of no communication from the staff at the dealership. This is particularly frustrating for customers especially when they have already paid for the service.

“Receptionist beyond rude… I called to find out the payout of my vehicle and nobody would call me back, had to call 3 times. Never again buying a vehicle from this particular dealership,” said William Delton.

  1. Ignored Better Business Bureau complaint

There is a Better Business Bureau (BBB) complaint filed against the dealership by a customer who had dropped of their Volvo at the dealership early September this year.

However, till date, the BBB complaint has yet to be responded to, showing just how unprofessional the dealership has become.

“It is my humble opinion that this dealership is a shitshow, and I would be highly sceptical about any positive reviews posted based upon our experience which you will see in our very extensive BBB report,” said the claimant.

  1. Dishonesty and failed promises

Making a promising and failing to keep it is one of the major fails in customer service and this dealership is quite notorious for this.

“For weeks they kept promising us they would get the vehicle checked. Cliff and Frank multiple times promised to inspect our vehicle and didn’t,” said the disgruntled BBB claimant whose car was unattended to for almost two months.

Failure to keep promises made to customers is a huge red flag for prospective customers and a sign of irresponsibility.  

  1. Late delivery times

When a problem takes longer than expected to solve, it becomes harmful to the reputation of the business. This dealership can keep a customer’s vehicle unattended to for weeks and without any form of inspection being carried out.

Ramin Mesgarlou expressed his disappointment with the customer service at the dealership after they kept his vehicle for about a year just to fix a suspension fault.

“They kept my truck for about a year to fix a suspension fault. No less than 7 times they said my truck was fixed and it wasn’t .. in fact, the first time it wasn’t even touched,” said Ramin.

  1. Incompetent technicians

There have been numerous online complaints on how technicians at the St. Laurent Volvo dealership fail to diagnose the problem accurately and end up causing more damage to the car.

For instance, Vincent Gradeau had taken his car to the dealership when he noticed some problems with his car’s alternator. After waiting for days to know the status of his car, he eventually called, and they claimed to have fixed the problem, but the car was still problematic.

In fact, Vincent’s car now had a faulty alternator belt— a problem that never existed when he took his car to the dealership.

“The next day comes, they finally call me and tell my car is ready. A few weeks later, my alternator belt started to make a lot of noise. I wait a few weeks hoping the belt will tighten up, but without luck,” said Vincent.

  1. Careless service technicians

Despite how expensive the luxury vehicles that are driven into this dealership are, service technicians are still very careless with how they handle the cars brought in for servicing or repairs.

Guy Lagace took his Land Rover for service only to end up with various scratches and dents that were not originally there when he dropped off his vehicle. Even after insisting the dealership fixed the new damage, they still show a lot of incompetence.

“One week later I again asked to pick up my vehicle and again scratches not repaired but a poor attempt on buffing it, so much it caused more damage (paint burnishing) and left my vehicle full of buffing compound,” said Lagace.

You would expect that your expensive car be handled with care when left and the dealership but that’s not the case with St. Laurent Volvo.

  1. Inflated prices

This dealership gave a quote of almost $3000 to install an after-market Catalytic Convertor that cost less than half that price ($1400) at other similar dealerships.

Failure to keep it fair and transparent with customers is a major reason why you should avoid this dealership.

  1. Suspicious practices

From resisting to issue a formal invoice to racist behaviour towards certain customers, this dealership has been shown to involve in shady practices that shouldn’t be associated with a dealership of its size—or any dealership at all. 

“Then they resisted issuing a formal invoice for contemplated repairs like they are some shady garage,” said a BBB claimant.

The BBB claimant had been requesting for a formal invoice for weeks and when they eventually issued one, they refused to continue with the repairs. Another customer also claims to have been a target of racist behaviour from the staff.

“I have never met such an insolent salesperson who keeps pushing potential customers to other stores. I guess she may have a racist attitude because I reviewed the previous comments,” said Elain Luo, who came to buy a Volvo XC90 at the dealership with her husband.

  1. Poorly managed facility

There is a clear lack of quality standards and accountability from the staff at the St. Laurent Volvo and Land Rover Ottawa dealership. The environment has been made very toxic for customers with rude employees and an unkempt service department.

“Wow, I must say, I saw some poor part department in my life, but this is the worst really. First, it is a dump. It was so messy, just incredible. The gentleman at the counter seems totally lost. In all, I what I am certain is, I will never ever return to this dealership,” said Claude Brunette after a visit to the dealership.

In conclusion, car dealerships always play an important role in the lifespan and ownership experience of your vehicle. Therefore, it is necessary to take your time to evaluate your options and choose a dealership that guarantees you premium services that match and exceed your expectations. 

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St Laurent Volvo: Deeps Dossanjh runs dealership into the ground with Better Business Bureau complaints

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Once the most popular and revered dealership in Ottawa, the St. Laurent Volvo is struggling to leave a positive impression on customers.

Currently managed by Deeps Dossanjh, the St. Laurent Volvo Ottawa dealership is now riddled with numerous complaints by dissatisfied customers due to their unprofessionalism and sketchy practices. This damage to their reputation by the new management is threatening to run the business into the ground as many customers are now advising others to avoid them either for purchasing or servicing their Volvo—or any other luxury vehicle.

“What has gone wrong at Land Rover Ottawa! When you pay top price for a vehicle you expect a quality customer service and, until recently, that used to be the case,” said Alf, a long time customer of the dealership.

The sheer negligence being shown by Dossanjh becomes clearer in how he has willfully ignored a Better Business Bureau (BBB) complaint filed against the dealership.

“It is my humble opinion that this dealership is a shitshow, and I would be highly sceptical about any positive reviews posted based upon our experience which you will see in our very extensive BBB report,” said the BBB claimant.

According to this claimant, he dropped off his Volvo at the dealership on Sept 1, 2020, for repairs, to later get it repainted before winter. However, for several weeks, he kept getting empty promises on when the vehicle would be checked and eventually got frustrated by the dealership.

Since Dossanjh took over leadership at the St. Laurent Volvo, the quality of service rendered by the dealership has continued to nosedive, said the claimant.

“I have been going to St Laurent Volvo for many years and experienced excellent client services.  But the new franchise owners have no respect for Volvo owners or any clients,” he noted.

The Google review section of the St. Laurent Volvo and Land Rover Ottawa dealership which are both managed by Dossanjh, are filled with various other complaints from disappointed customers. There are various similarities in each customer’s complaints as they border on poor customer service, terrible communication, late delivery timelines and unscrupulous practices.

“Receptionist beyond rude… I called to find out the payout of my vehicle and nobody would call me back, had to call 3 times. Never again buying a vehicle from this particular dealership,” said William Delton in his review of the dealership.

John Avudria, another disappointed customer, spoke of how ineffectual the service department at the dealership when he had issues with his Range Rover Evoque.  

“In 3 months, these guys could not figure a problem that seems to have been with remote key sensors. I had to call Jaguar and Land Rover head office in New Jersey,” said Avudria.

The consistent bad reviews from customers about their poor services shows that Dossanjh is incapable of running this dealership and is bound to run it to the ground if nothing changes soon.

“We just experienced the worse customer service in the history of owning a car!” wrote Victoria Wnek in a review.

Victoria recently moved to Ottawa and needed to get a first-year oil change, fix her rattled speaker and update the software on her Jaguar which was still under warranty. However, after contacting Dossanjh’s dealership, she was met with a series of disappointments—from ignored calls to utter disrespect from the manager.

Eventually, Victoria had to take her car back after several weeks of time wasted going back and forth with the manager who eventually declined to fix the car.

“He wasted our time … and sent us a message that he doesn’t want our business. After being a repeat customer of Jaguar, we are extremely disappointed. These people simply do not care!” she said.

There have also been claims of racism targeted towards certain customers by employees at the Dossanjh’s dealership. 

Elain Luo came to buy a Volvo XC90 at the St. Laurent Volvo dealership with her husband and received a very rude welcome by who she describes as “an insolent salesperson who keeps pushing potential customers to other stores.”

According to Luo, the salesperson may have equally been racist based on her attitude towards her and other Asian customer reviews she had read online.

“I reviewed the previous comments, and another Asian customer also had the worst experience with the same young lady, Alanna Noakes!!! I really felt bad after leaving there,” Luo said. 

St. Laurent Volvo dealership has continued to display unprofessionalism in how they treat their customers and this is a complete deviation from what is expected in luxury dealerships.

“I was left on hold by the receptionist for nearly 15 minutes before finally having the misfortune of speaking to a female on the service department that left me feeling my custom was an inconvenience,” said Alf in his review.

With the amount of negativity ascribed with St. Laurent Volvo, it is only a matter of time before they seize to be operational.

“We are going to ask all Volvo owners who have reported a bad experience online of St Laurent Volvo to collective report to the local Better Business Bureau,” said the BBB claimant.

There’s bound to be more complaints filed against them in the future with the BBB claimant urging more customers to report their bad experiences at the hands of St Laurent Volvo Ottawa.

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Better Business Bureau complaint shows St-Laurent Volvo is getting worse

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Some businesses assume that most customers would just ignore bad customer service and not care to do anything about it. While that may be true in some instances, more customers today are now telling others about their bad experiences online, especially with the internet being easily accessible to everyone.

In the past few years, St. Laurent Volvo Ottawa has come under heavy criticism by customers over its poor services and now, more customers are sharing their bad experience with the dealership online as a deterrent to others.

Deeps Dossanjh manages the dealership which has now been labelled as one of the worst places to buy or repair a car in Ottawa as the negative reviews that continue mount. Customers expect that a reputable brand like Volvo should have dealerships that provide timely and professional services with staff that are courteous and honest. However, that seems to be the direct opposite of the services offered by St. Laurent Volvo.

“Very bad dealership. Salespeople bad, service desk at this dealership is godawful and I would never EVER buy another Volvo again,” said Dr. Smythe, a disgruntled customer

While reviews can vary from person to person and sometimes aren’t a complete representation of what might have transpired but with Dossanjh’s dealership, the constant complain over their poor services is worth taking a look at.

The negative reviews left by customers at Dossanjn’s dealership are mostly centred around the poor quality of services being rendered and their unprofessional practices. In her review, Steph narrated how she took her few months old Range Rover Evoque to the dealership after noticing a problem with her breaks only to be treated in an unprofessional manner.

“They have to have the worst service for a high-end dealer I have ever experienced. To have to wait 6 months to get them to fix something after I purchased a brand new vehicle is ridiculous,” said Steph after the dealership stalled in fixing her problem.

“We have purchased three very expensive vehicles from this dealer within the last year and will have to look elsewhere when it’s time for a trade. They don’t care about your business after they get your money. Extremely disappointed,” she added.

For a dealership of this size, their services are night and day different from what is expected and there’s even a Better Business Bureau (BBB) complaint filed against the dealership.

“It is my humble opinion that this dealership is a shitshow, and I would be highly sceptical about any positive reviews posted based upon our experience which you will see in our very extensive BBB report,” said the BBB claimant.

The claimant had dropped off his Volvo at the dealership early September this year for repairs and later get it repainted before winter. However, for several weeks, he kept getting empty promises on when the vehicle would be checked, leading to a very frustrating experience.

“For weeks they kept promising us they would get the vehicle checked. They didn’t inspect it until sometime in October,” said the claimant.

In Ramin Mesgarlou’s case, his truck was kept at the dealership for almost a year just to fix a suspension fault.

“They kept my truck for about a year to fix a suspension fault. No less than 7 times they said my truck was fixed and it wasn’t .. in fact, the first time it wasn’t even touched yet they charged my AMEX $3,000,” Ramin revealed.

The decline in the quality of service rendered by St. Laurent Volvo appears to have nosedived since Dossanjh took over leadership, said the claimant.

“I have been going to St Laurent Volvo for many years and experienced excellent client services.  But the new franchise owners have no respect for Volvo owners or any clients,” he noted.

The Google review section of the dealership is filled with other complaints from several angry customers, all with similar complaints on poor customer service, terrible communication, late delivery timelines and shady practices.

“Receptionist beyond rude… I called to find out the payout of my vehicle and nobody would call me back, had to call 3 times. Never again buying a vehicle from this particular dealership,” said William Delton in his review of the dealership.

Another customer, Kelly, equally experienced how staff at the dealership ignored her calls for weeks and never even bothered to return them.

“Called for a service and it went to voicemail and left a message three weeks ago still no callback. They will need to really start working on their customer service skills,” said Kelly.

Dossanjh’s dealership appears to be reaching new heights in bad service with one customer tagging the dealership “the worst customer service in history”. There have also been claims of racism and extortion carried out by employees at Dossanjh’s dealership. 

Elain Luo, who came to buy a Volvo XC90 at the dealership with her husband, said the attendant who welcomed them at the dealership was exhibiting racist tendencies.

“She seemed unwilling to do business with us and I guess she may have a racist attitude because I reviewed the previous comments, and another Asian customer also had the worst experience with the same young lady,” she said.

According to a BBB claimant, the dealership charged him double the rate for the repair and installation of a Catalytic Convertor when similar repairs had been done for a cheaper rate on another Volvo elsewhere.

“St Laurent Volvo was seeking to charge us an inflated price of $2800 for a convertor when I paid $1400 before on a separate vehicle,” said the BBB claimant.

The dealership is still yet to respond to the BBB complaint filed against them and has shown no signs of improving on their services. Now, customers are advising others to steer clear of the dealership either for purchasing or servicing their Volvo—or any other luxury vehicle.

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