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Google contractors and temps lost access to Google Group forums

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Google walkoutTroy Wolverton/Business Insider
  • Last April, Google‘s contract, vendor, and temporary workers — known as TVCs — were barred from all internal chat forums running on the company’s Google Groups software, former TVCs told Business Insider. 
  • The company cited security concerns as the reason for locking TVCs out of the Google Groups forums — a former TVC told us. 
  • The decision had a “chilling effect” on the contractor community across Google, isolating them from their full-time counterparts and holding them back from being able to carry out “essential” work. 
  • You can only do half of your job,” another former TVC said. 
  • Equal access to information was one of the main demands from TVCs during walkouts in November.

Google’s efforts to boost security and clamp down on leaks is deepening a rift between full time employees and the tens of thousands of contractors who toil alongside them everyday, with some of the contractors complaining that they’ve been locked out of internal systems necessary for their jobs. 

In April, Google‘s contract, vendor, and temporary workers — referred to within the company as TVCs — were barred from all internal chat forums running on Google Groups, three former TVC workers told Business Insider recently. 

The company cited security concerns as the reason for locking TVCs out of the Google Groups forums — one TVC who worked at YouTube at the time told us.  The decision, he said, had a “chilling effect” on the contractor community across Google. 

“They may have contained confidential information,” the former YouTube TVC explained. “But there were also Groups such as food forums, Overwatch forums, Tesla forums — things that would generally bring the community together and things that would actually allow full-time employees and TVCs to collaborate and boost morale. So I think that actually in a way, whether it was intentional or not, [the ban] had a chilling effect on the TVCs.”

Feelings of social isolation aside though, some of the contract workers say the exclusion from Google Groups makes it impossible for them to perform their core job responsibilities. At a company like Google, where many employees begin as TVCs and hope to impress their managers enough to get hired full time, the rule changes have become a growing cause of distress and unease. 

One former Google TVC told us that he was blocked from Google Groups that were “essential” to his work and felt fortunate that his manager advocated for him to obtain the access he needed. That same manager also helped the TVC gain permission to book meeting rooms.  

Another former Google TVC said she had a different experience with her manager and “wasn’t able to get access to a lot of their systems.” As a result, she said, “you can only do half of your job.”

A Google spokesperson confirmed with Business Insider that TVCs were limited in their access to Google Groups in an effort to reduce security vulnerabilities. The spokesperson also said TVCs are provided access to the resources needed to succeed in their assignment at Google.

“We hire Google employees to work on jobs that are core to our business, and look to temps, vendors and contractors when we either don’t have the expertise or infrastructure ourselves, or when we need temporary help due to employee leaves or short-term projects,” a Google spokesperson told Business Insider. “Temps, vendors and contractors are an important part of our extended workforce, but they are employed by other companies, not Google.” 

‘We were 2nd class citizens’

Equal access to information was one of the main demands of TVCs during the November employee walkouts and the subsequent letter addressed to Google CEO Sundar Pichai.

In the letter, TVCs wrote, in part: “We need transparency, accountability, and structural change to ensure equity for all Google workers… We want access to town hall discussions; all communications about safety, discrimination, and sexual misconduct; and a reinstatement of our access to internal forums like Google Groups.”

Other demands included better pay, high-quality healthcare, and paid vacations. 

Read more: Google denies claims that it didn’t alert contractors about the active shooter at YouTube — but at least one temp says it’s a ‘big fat lie’

Google’s practice of hiring temps and contractors in place of full-time employees has often been criticized as the company’s way to cushion its bottom line at the expense of its workers. TVCs generally don’t receive the many perks and benefits entitled to full timers, from paid vacations and sick days to bonuses. 

The former TVCs we spoke with all confirmed feelings of discrimination at certain times while working for Google. From not being able to invite friends or family for lunch, to physically having to wear a red badge — which the company again maintains is for security reasons — there was an “overall feeling that we were 2nd class citizens,” one TVC told us. 

Another said having to wear the red badge and being a TVC “almost feels like a sense of shame.” 

Got a tip?  Contact this reporter via Signal at +1 (209) 730-3387, email at nbastone@businessinsider.com, or Twitter DM at @nickbastone.

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Artificial intelligence pioneers win tech’s ‘Nobel Prize’

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Computers have become so smart during the past 20 years that people don’t think twice about chatting with digital assistants like Alexa and Siri or seeing their friends automatically tagged in Facebook pictures.

But making those quantum leaps from science fiction to reality required hard work from computer scientists like Yoshua Bengio, Geoffrey Hinton and Yann LeCun. The trio tapped into their own brainpower to make it possible for machines to learn like humans, a breakthrough now commonly known as “artificial intelligence,” or AI.

Their insights and persistence were rewarded Wednesday with the Turing Award, an honor that has become known as technology industry’s version of the Nobel Prize. It comes with a $1 million prize funded by Google, a company where AI has become part of its DNA.

The award marks the latest recognition of the instrumental role that artificial intelligence will likely play in redefining the relationship between humanity and technology in the decades ahead.

Artificial intelligence is now one of the fastest-growing areas in all of science and one of the most talked-about topics in society,” said Cherri Pancake, president of the Association for Computing Machinery, the group behind the Turing Award.

Although they have known each other for than 30 years, Bengio, Hinton and LeCun have mostly worked separately on technology known as neural networks. These are the electronic engines that power tasks such as facial and speech recognition, areas where computers have made enormous strides over the past decade. Such neural networks also are a critical component of robotic systems that are automating a wide range of other human activity, including driving.

Their belief in the power of neural networks was once mocked by their peers, Hinton said. No more. He now works at Google as a vice president and senior fellow while LeCun is chief AI scientist at Facebook. Bengio remains immersed in academia as a University of Montreal professor in addition to serving as scientific director at the Artificial Intelligence Institute in Quebec.

“For a long time, people thought what the three of us were doing was nonsense,” Hinton said in an interview with The Associated Press. “They thought we were very misguided and what we were doing was a very surprising thing for apparently intelligent people to waste their time on. My message to young researchers is, don’t be put off if everyone tells you what are doing is silly.” Now, some people are worried that the results of the researchers’ efforts might spiral out of control.

While the AI revolution is raising hopes that computers will make most people’s lives more convenient and enjoyable, it’s also stoking fears that humanity eventually will be living at the mercy of machines.

Bengio, Hinton and LeCun share some of those concerns especially the doomsday scenarios that envision AI technology developed into weapons systems that wipe out humanity.

But they are far more optimistic about the other prospects of AI empowering computers to deliver more accurate warnings about floods and earthquakes, for instance, or detecting health risks, such as cancer and heart attacks, far earlier than human doctors.

“One thing is very clear, the techniques that we developed can be used for an enormous amount of good affecting hundreds of millions of people,” Hinton said.

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Lamborghini’s latest Huracán is a supercar with a supercomputer

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Over the past few decades, technology has made vehicles safer and easier to drive. Anti-lock brakes, traction control, torque vectoring and other bits of tech keep cars on the road instead of flying into a ditch when things get hairy. It’s why newer cars typically handle corners better than older cars.

At Lamborghini, they’ve taken things further with their new Lamborghini Dinamica Veicolo Integrata or LDVI system. The Engine Control Unit (ECU) takes data from the entire car and uses it to adjust how the new Huracán EVO Spyder drives in real time (actually in less than 20 milliseconds. But that’s about as close as you can get to real time). Cars have been doing some form of this for a while but the Italian automaker needs to be able to do this at incredible speeds and in environments your typical sedan or SUV doesn’t encounter.

At Lamborghini, they’ve taken things further with their new Lamborghini Dinamica Veicolo Integrata or LDVI system. The Engine Control Unit (ECU) takes data from the entire car and uses it to adjust how the new Huracán EVO Spyder drives in real time (actually in less than 20 milliseconds. But that’s about as close as you can get to real time). Cars have been doing some form of this for a while but the Italian automaker needs to be able to do this at incredible speeds and in environments your typical sedan or SUV doesn’t encounter.

With this technology, Lamborghini is able to take the raw power of an all-wheel-drive supercar with a V10 engine and 630 horsepower and tame it, just enough, so your average driver (who can shell out $287,400) can enjoy themselves behind the wheel of the all-wheel-steering vehicle without, you know, flying into a ditch.

To achieve this, the LVDI is actually a super fast central processing unit that takes in data about the road surface, the car’s setup, the tires and how the driver is driving the vehicle. It then uses that info to control various aspects of the Huracan.

The system works in concert with the Lamborghini Piattaforma Inerziale (LPI) version 2.0 hardware sensors. This system uses gyroscopes and accelerometers located at the car’s center of gravity. It measures the vehicle’s movements and shares that data with the LVDI computer.

Lamborghini says the system is so in tune with all aspects of a drive that it can actually predict the best driving setup for the next moment. In other words, if you’re behind the wheel flying around corners on a back road, the system will recognize your behavior as you enter a corner and adjust itself.

“Where it’s possible to do a bigger jump in the future is with the intelligent use of four-wheel drive and four-wheel steering and the movement and control of the torque wheel by wheel in a way that can be more predictable and that is what we have with the Huracan EVO,” said Maurizio Reggiani, chief technology officer of Automobili Lamborghini.

Lamborghini is thinking about a world beyond a completely gas-powered engine though — it has a pipeline for hybrid and electric vehicles. But Reggiani notes that Lamborghini will probably be the last automaker to leave behind a large growling power plant.

Putting all that power to the ground in a controllable way requires an incredible amount of technology — that’s where LVDI and other pieces of technology come in. The automaker believes the result is a driving experience that matches exactly what the driver wants, regardless of the mode the car is in. Whether it be Strada, Sport, or the track ready Corsa, the vehicle (in a controlled way) should deliver.

That control allows a driver to do something that typically takes months if not years to master: drifting. It goes against what the car wants to do — lose traction. But in Sport mode it’s possible. To do that, the vehicle has to figure out (in real time and safely) things like what angle it wants to slide. The Huracán EVO Spyder has to understand that you want to drift and not fight that. If it does, it will jerk the car (and driver) back into alignment.

Lamborghini Huracan EVO Spyder

To relive your Fast and Furious dreams, the automaker started where lots of companies start with new technology: In the simulator. But a computer can’t faithfully reproduce the real world. Mostly that has to do with tires, a variable that’s tough to predict because of the density of the rubber’s compound and its wear.

Then, of course, there’s the driver. We all drive differently but the experience must be the same for everyone. It’s important that even with all that technology, it’s still a driving experience. “We don’t want to have something that substitutes the driver. We want to have a car that is able to understand what the driver wants to do,” Reggiani said.

Lamborghini is known for large engines, intense growls, striking design and bank-busting prices. But the reality is all that power would be useless if drivers couldn’t actually control the car. The automaker’s latest system makes that possible for everyone. Sure, only a select few can own a Lamborghini, but everyone can appreciate a system that makes driving safer while simultaneously more fun.

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This device makes it easy for the elderly to stay in touch with their loved ones

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Only 20 percent of over-75s in the UK have a smartphone compared to 95 percent of 16-to-24-year-olds. Digital technologies change fast, become obsolete quickly and usually need you to spend a bit of time learning how to use them.

This helps explain why most older adults tend to use what they know best when it comes to communicating, which usually means a phone call via a landline or basic mobile, instead of a quick text or social media update.

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But it doesn’t have to be this way. My colleague Massimo Micocci and I have recently designed a more modern device we hope will help older people stay in more frequent touch with instant updates, but that has a familiar feel to it. By drawing on smart materials and what we call “design metaphors”, we hope to make new technology more accessible.

When older people don’t have access to instant messaging, a phone call or a visit may be the only way for friends and family to check their loved ones are well. And doing so more than (or even) once a day might not be feasible or wanted.

Similarly, older people might feel that ringing their relatives morning and night just to let them know they’re OK would be an inconvenience. And while you can buy specialized monitoring devices that record people’s movements around their home, these often feel like an invasion of privacy.

With this in mind, we developed something that lets older people broadcast their status to their families like a social media update. Our device (which is designed for research purposes rather than commercial development) looks like an analogue radio. But it lets users transmit information about their activity captured from a wearable heartbeat sensor in a way that is entertaining and intuitive, and only shared with selected group of followers.

The keep-in-touch. Author provided

The information includes how energetic their current activity is, for example whether they are conducting an active task such as gardening, or a relaxing and restful one such as reading a book.

By designing the device to evoke technology with which people will feel instantly familiar, we’re using the principle of design metaphor. Most people find it easier to interact with devices that resemble products they have already used.

In cognitive psychology, this is known as inferential learning, referring to when someone applies established knowledge in their brain to a new context. The design of our “radio” device makes it easier for users to work out how to use it, based on their previous interactions with traditional radios – even though it has a very different function.

Giving users control

There are plenty of systems that enable people to monitor older family members. But usually these are fully passive, where the older adults are observed directly through cameras and sensors around their homes. Or they are fully active, for example mobile phones that require the older adults to stop what they’re doing and respond right away.

Instead, our device lets people choose the level of communication they want. It runs in the background and doesn’t transmit detailed information such as images of people in their homes. This makes it a much less intrusive way of letting someone know you’re OK.

We also wanted to make the device very easy to understand, interpret and remember. So rather than having an information screen that showed text or images, we wanted to create a display that used so-called smart materials to convey what the user was doing.

In this context, smart materials are those that can change color, shape, viscosity or how much light they emit. Our research showed that light-emitting materials were the best way of conveying messages without words for both under and over-60s.

The “radio” is just a research prototype but it has allowed us to understand that the combination of innovative materials and familiar artefacts can be a successful way to encourage aging users to adopt new technologies. In this way, smart materials and design metaphors could help bridge the digital gap and promote innovation among older consumers.

This article is republished from The Conversation by Gabriella Spinelli, Reader in Design Innovation, Brunel University London under a Creative Commons license. Read the original article.

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