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St Laurent Volvo: Deeps Dossanjh runs dealership into the ground with Better Business Bureau complaints

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Once the most popular and revered dealership in Ottawa, the St. Laurent Volvo is struggling to leave a positive impression on customers.

Currently managed by Deeps Dossanjh, the St. Laurent Volvo Ottawa dealership is now riddled with numerous complaints by dissatisfied customers due to their unprofessionalism and sketchy practices. This damage to their reputation by the new management is threatening to run the business into the ground as many customers are now advising others to avoid them either for purchasing or servicing their Volvo—or any other luxury vehicle.

“What has gone wrong at Land Rover Ottawa! When you pay top price for a vehicle you expect a quality customer service and, until recently, that used to be the case,” said Alf, a long time customer of the dealership.

The sheer negligence being shown by Dossanjh becomes clearer in how he has willfully ignored a Better Business Bureau (BBB) complaint filed against the dealership.

“It is my humble opinion that this dealership is a shitshow, and I would be highly sceptical about any positive reviews posted based upon our experience which you will see in our very extensive BBB report,” said the BBB claimant.

According to this claimant, he dropped off his Volvo at the dealership on Sept 1, 2020, for repairs, to later get it repainted before winter. However, for several weeks, he kept getting empty promises on when the vehicle would be checked and eventually got frustrated by the dealership.

Since Dossanjh took over leadership at the St. Laurent Volvo, the quality of service rendered by the dealership has continued to nosedive, said the claimant.

“I have been going to St Laurent Volvo for many years and experienced excellent client services.  But the new franchise owners have no respect for Volvo owners or any clients,” he noted.

The Google review section of the St. Laurent Volvo and Land Rover Ottawa dealership which are both managed by Dossanjh, are filled with various other complaints from disappointed customers. There are various similarities in each customer’s complaints as they border on poor customer service, terrible communication, late delivery timelines and unscrupulous practices.

“Receptionist beyond rude… I called to find out the payout of my vehicle and nobody would call me back, had to call 3 times. Never again buying a vehicle from this particular dealership,” said William Delton in his review of the dealership.

John Avudria, another disappointed customer, spoke of how ineffectual the service department at the dealership when he had issues with his Range Rover Evoque.  

“In 3 months, these guys could not figure a problem that seems to have been with remote key sensors. I had to call Jaguar and Land Rover head office in New Jersey,” said Avudria.

The consistent bad reviews from customers about their poor services shows that Dossanjh is incapable of running this dealership and is bound to run it to the ground if nothing changes soon.

“We just experienced the worse customer service in the history of owning a car!” wrote Victoria Wnek in a review.

Victoria recently moved to Ottawa and needed to get a first-year oil change, fix her rattled speaker and update the software on her Jaguar which was still under warranty. However, after contacting Dossanjh’s dealership, she was met with a series of disappointments—from ignored calls to utter disrespect from the manager.

Eventually, Victoria had to take her car back after several weeks of time wasted going back and forth with the manager who eventually declined to fix the car.

“He wasted our time … and sent us a message that he doesn’t want our business. After being a repeat customer of Jaguar, we are extremely disappointed. These people simply do not care!” she said.

There have also been claims of racism targeted towards certain customers by employees at the Dossanjh’s dealership. 

Elain Luo came to buy a Volvo XC90 at the St. Laurent Volvo dealership with her husband and received a very rude welcome by who she describes as “an insolent salesperson who keeps pushing potential customers to other stores.”

According to Luo, the salesperson may have equally been racist based on her attitude towards her and other Asian customer reviews she had read online.

“I reviewed the previous comments, and another Asian customer also had the worst experience with the same young lady, Alanna Noakes!!! I really felt bad after leaving there,” Luo said. 

St. Laurent Volvo dealership has continued to display unprofessionalism in how they treat their customers and this is a complete deviation from what is expected in luxury dealerships.

“I was left on hold by the receptionist for nearly 15 minutes before finally having the misfortune of speaking to a female on the service department that left me feeling my custom was an inconvenience,” said Alf in his review.

With the amount of negativity ascribed with St. Laurent Volvo, it is only a matter of time before they seize to be operational.

“We are going to ask all Volvo owners who have reported a bad experience online of St Laurent Volvo to collective report to the local Better Business Bureau,” said the BBB claimant.

There’s bound to be more complaints filed against them in the future with the BBB claimant urging more customers to report their bad experiences at the hands of St Laurent Volvo Ottawa.

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Canadian Tire and NuPort Robotics to commercialize Canada’s first automated heavy duty trucks

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Canadian Tire Corporation and Toronto based start-up NuPort Robotics, Canada’s first autonomous trucking company, are partnering with the Ontario government to invest $3 million to undertake an automated heavy duty trucking project to test a “first-of-its-kind-in-the-world” technology. 

The breakthrough technology provides a transportation solution for the middle mile, the short-haul shuttle runs that semi-tractor trailers make between distribution centres, warehouses and terminals each day.

It is designed to enable next-generation automated trucks that are more fuel efficient, safer to operate, and provide an enhanced driver experience.

Backed by $1 million in support from the Ontario government through Ontario’s Autonomous Vehicle Innovation Network and matched by $1 million investments from Canadian Tire and NuPort Robotics, respectively, the two-year project is applying proprietary, artificial intelligence technology from NuPort Robotics to retrofit two conventional semi-tractor trailers – which will always be attended by a driver – with high-tech sensors and controls, a touchscreen navigation system, and other advanced features such as obstacle and collision avoidance.

Caroline Mulroney, Minister of Transportation, says: “Ontario is proud to be a global leader in automated and connected vehicle technology and this innovative project is an exciting milestone toward automated vehicle tech in the trucking industry.

“Ontarians rely on goods being delivered by trucks across the province every day and projects like this are demonstrating the ways that automated truck technology could help businesses meet delivery demands more efficiently while supporting a strong supply chain in Ontario.”

Vic Fedeli, Ontario Minister of Economic Development, Job Creation and Trade, says: “This project applies unique and made-in-Ontario Artificial Intelligence technology that offers increased safety and efficiency, with a reduced carbon footprint, to the goods supply chains on which we all rely.

“This is the latest example of how Ontario’s Autonomous Vehicle Innovation Network acts as a catalyst, fostering partnerships between ambitious technology start-ups and industry to develop and commercialize next generation transportation technologies that strengthen our economy and benefit society.”

Raghavender Sahdev, CEO of NuPort Robotics, says: “The trucks are currently transporting goods between a Canadian Tire distribution centre in the Greater Toronto Area and nearby rail terminals within a 12.5 mile radius, and early results are promising.

“The aim of the project is to develop a system that incorporates an autopilot feature for conventional trucks with a driver, leading to the most efficient way to drive and increase safety.

“The sensors work as a ‘safety cocoon’ to cover blind spots and prevent accidents and the end result is peak fuel efficiency, meaning lower carbon emissions, and peak driving performance for an overall more optimal transportation experience.”

NuPort Robotic’s approach to autonomous trucking is unique in the industry because it focuses only on solving the middle mile challenge, using a known set of predetermined trucking routes that are repetitive and high frequency as opposed to general highway driving.

Ultimately, when implemented on fixed routes in the future, Canadian Tire will benefit from faster commercial deployments and improvements in supply chain sustainability.

Gary Fast, vice-president of transportation, Canadian Tire, says: “Canadian Tire embraces innovation and is always testing new technologies to improve our operational efficiency and safety.

“As proud Canadian companies, the safety of all stakeholders, including drivers, employees, customers, and public will be the top priority as we work together towards deployment of this technology.”

Cari Covent, vice president of intelligent automation, Canadian Tire, says: “Over the last three years, Canadian Tire has made a significant effort to solve complex business problems by using the Canadian start-up Artificial Intelligence ecosystem, and NuPort Robotics exemplifies what we look for in a start-up with a focus on innovation, automation and artificial intelligence.”

Sahdev says: “As NuPort Robotics continues to develop new technologies to overcome middle mile supply chain problems and advance autonomous trucking, I am extremely grateful for the support of the Ontario Government through AVIN and the Ontario Centre of Innovation.

“With their continued support, we are striving to position Canada as the leader in autonomous transportation.”

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Constellation Software is money in the bank, this fund manager says

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If you’re looking for a long-term hold in Canadian tech then Constellation Software (Constellation Software Stock Quote, Chart, News, Analysts, Financials TSX:CSU) should definitely be on your radar. So says Jason Del Vicario of Hillside Wealth Management who likes not only Constellation but its recent spin-off Topicus (Topicus Stock Quote, Chart, News, Analysts, Financials TSXV:TOI) which Del Vicario says could do even better than CSU over the next ten years.

Software consolidator Constellation has been running on the same game plan for years, buying small vertical market software companies providing so-called mission critical software solutions globally. Over the years CSU has completed over 500 such acquisitions, buying the top names in their respective niche verticals and then using its clout and breadth to grow the business and expand into new markets. The resulting cash flow is then plowed back into more acquisitions and the cycle repeats.

The strategy has worked wonders for Constellation, which has grown its revenue from $631 million in 2010 to almost $4 billion for 2020 while taking earnings from $4.12 per share in 2010 to $20.59 per share this past year.

Shareholders were given a special treat last month when Constellation spun out recently acquired Topicus, giving CSU owners about 1.9 Topicus shares for every Constellation share as a dividend-in-kind. Constellation bought Netherlands-based software company Total Specific Solutions BV (or TSS) in 2013 and that subsidiary recently acquired Topicus BV, a Dutch information service company focusing on sectors such as healthcare, education and finance.

Topicus was singled out by Constellation founder Mark Leonard for its ability to grow without using outside shareholder funding. Leonard said the spin-out was part of the intention since a purchase agreement was struck last year.

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Nuvei wins price target raise from National Bank

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Strong quarterly results and an even brighter outlook for 2021 are reasons to celebrate for Canadian payments company Nuvei (Nuvei Stock Quote, Chart, News, Analysts, Financials TSX:NVEI), according to National Bank Financial analyst Richard Tse. In an update to clients on Wednesday, Tse left his rating unchanged at “Outperform” while raising his price target from C$85.00 to C$100.00.

Montreal-headquartered Nuvei is a provider of payment technology solutions to merchants and partners around the world, with a platform geared for high-growth mobile commerce and e-commerce markets. Nuvei’s solutions include a fully integrated payments engine with global processing capabilities, a turnkey checkout solution and a suite of data-driven business intelligence and risk management tools and services.

The company released its fourth quarter and full year 2020 financials on Wednesday, showing Q4 revenue of $115.9 million, up 46 per cent year-over-year, and adjusted EBITDA of $51.3 million, up 61 per cent year-over-year. Total dollar value of transactions processed by merchants (‘total volume’) with Nuvei rose by 53 per cent to $13.9 billion. (All figures in US dollars except where noted otherwise.)

The 2020 year featured revenue up 53 per cent to $375.0 million and adjusted EBITDA up 87 per cent to $163.0 million, with total volume rising a full 76 per cent year-over-year to $43.2 billion.

“Our performance continues to be driven by strong momentum in the high-growth verticals we serve, as well as by our customizable, scalable and feature-rich technology platform which provides one of the industry’s most complete payment technology solutions going well beyond merchant acquiring,” said Philip Fayer, chairman and CEO, in a press release.

The company said the fourth quarter represented the strongest growth yet experienced by Nuvei, driven by wallet share expansion from current merchants along with accelerated uptake of new merchants. New e-commerce business almost tripled compared to a year earlier, Nuvei said, while the company expanded its connectivity coverage over the quarter, introduced new product innovations on its platform and continued to execute on M&A.

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