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St Laurent Volvo and Land Rover Ottawa: 10 reasons to avoid this dealership

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St. Laurent Volvo and Land Rover Ottawa dealership have been at the centre of numerous negative reviews by customers. The dealership has left numerous customers dissatisfied with their services due to their sheer unprofessionalism and poor management.

Now, many customers are advising others to steer clear of the dealership either for purchasing or servicing their Volvo—or any other luxury vehicle.

The Volvo brand is known for its high-end services, but the St. Laurent Volvo and Land Rover Ottawa dealership has shown contempt in how it treats customers since their management takeover. Their poor communication, inflated prices, empty promises and late delivery timelines have been the highlight of most customer reviews of the dealership.

“If I had to describe my experience with St Laurent Volvo in one word it would be ‘nightmarish’. The service I received was night and day different from any other Volvo dealership I’ve been to. It is impressively poorly run,” said Sam, a dissatisfied customer who visited the dealership.

Therefore, if you live in Ottawa and need to either buy, service or repair a luxury vehicle, here are some reasons why you should avoid the St Laurent Volvo:

  1. Poor reception

Walking into the dealership alone is enough deterrent as the reception at this dealership is far from top-notch.

Customers who walk into the dealership aren’t greeted to a warm welcome but have to wait endlessly before they can get attended to.

“First I spent 30 mins waiting for a salesman and then left. The second time I spent 15min waiting. During that time, I read these reviews and realized I was making a mistake. Even if I got the car of my dreams it sounds like it comes with the service of my nightmares,” said Rudy Dunno after paying a visit to the dealership.

When customer service representatives are not trained properly, they tend to keep customers waiting for a long time as is the case at St. Laurent Volvo Ottawa.

  1. Inaccessibility

Contacting representatives at St. Laurent Volvo Ottawa is quite very difficult due to how unprofessional their employees are.

Customers have complained about how they have to endure days and even weeks of no communication from the staff at the dealership. This is particularly frustrating for customers especially when they have already paid for the service.

“Receptionist beyond rude… I called to find out the payout of my vehicle and nobody would call me back, had to call 3 times. Never again buying a vehicle from this particular dealership,” said William Delton.

  1. Ignored Better Business Bureau complaint

There is a Better Business Bureau (BBB) complaint filed against the dealership by a customer who had dropped of their Volvo at the dealership early September this year.

However, till date, the BBB complaint has yet to be responded to, showing just how unprofessional the dealership has become.

“It is my humble opinion that this dealership is a shitshow, and I would be highly sceptical about any positive reviews posted based upon our experience which you will see in our very extensive BBB report,” said the claimant.

  1. Dishonesty and failed promises

Making a promising and failing to keep it is one of the major fails in customer service and this dealership is quite notorious for this.

“For weeks they kept promising us they would get the vehicle checked. Cliff and Frank multiple times promised to inspect our vehicle and didn’t,” said the disgruntled BBB claimant whose car was unattended to for almost two months.

Failure to keep promises made to customers is a huge red flag for prospective customers and a sign of irresponsibility.  

  1. Late delivery times

When a problem takes longer than expected to solve, it becomes harmful to the reputation of the business. This dealership can keep a customer’s vehicle unattended to for weeks and without any form of inspection being carried out.

Ramin Mesgarlou expressed his disappointment with the customer service at the dealership after they kept his vehicle for about a year just to fix a suspension fault.

“They kept my truck for about a year to fix a suspension fault. No less than 7 times they said my truck was fixed and it wasn’t .. in fact, the first time it wasn’t even touched,” said Ramin.

  1. Incompetent technicians

There have been numerous online complaints on how technicians at the St. Laurent Volvo dealership fail to diagnose the problem accurately and end up causing more damage to the car.

For instance, Vincent Gradeau had taken his car to the dealership when he noticed some problems with his car’s alternator. After waiting for days to know the status of his car, he eventually called, and they claimed to have fixed the problem, but the car was still problematic.

In fact, Vincent’s car now had a faulty alternator belt— a problem that never existed when he took his car to the dealership.

“The next day comes, they finally call me and tell my car is ready. A few weeks later, my alternator belt started to make a lot of noise. I wait a few weeks hoping the belt will tighten up, but without luck,” said Vincent.

  1. Careless service technicians

Despite how expensive the luxury vehicles that are driven into this dealership are, service technicians are still very careless with how they handle the cars brought in for servicing or repairs.

Guy Lagace took his Land Rover for service only to end up with various scratches and dents that were not originally there when he dropped off his vehicle. Even after insisting the dealership fixed the new damage, they still show a lot of incompetence.

“One week later I again asked to pick up my vehicle and again scratches not repaired but a poor attempt on buffing it, so much it caused more damage (paint burnishing) and left my vehicle full of buffing compound,” said Lagace.

You would expect that your expensive car be handled with care when left and the dealership but that’s not the case with St. Laurent Volvo.

  1. Inflated prices

This dealership gave a quote of almost $3000 to install an after-market Catalytic Convertor that cost less than half that price ($1400) at other similar dealerships.

Failure to keep it fair and transparent with customers is a major reason why you should avoid this dealership.

  1. Suspicious practices

From resisting to issue a formal invoice to racist behaviour towards certain customers, this dealership has been shown to involve in shady practices that shouldn’t be associated with a dealership of its size—or any dealership at all. 

“Then they resisted issuing a formal invoice for contemplated repairs like they are some shady garage,” said a BBB claimant.

The BBB claimant had been requesting for a formal invoice for weeks and when they eventually issued one, they refused to continue with the repairs. Another customer also claims to have been a target of racist behaviour from the staff.

“I have never met such an insolent salesperson who keeps pushing potential customers to other stores. I guess she may have a racist attitude because I reviewed the previous comments,” said Elain Luo, who came to buy a Volvo XC90 at the dealership with her husband.

  1. Poorly managed facility

There is a clear lack of quality standards and accountability from the staff at the St. Laurent Volvo and Land Rover Ottawa dealership. The environment has been made very toxic for customers with rude employees and an unkempt service department.

“Wow, I must say, I saw some poor part department in my life, but this is the worst really. First, it is a dump. It was so messy, just incredible. The gentleman at the counter seems totally lost. In all, I what I am certain is, I will never ever return to this dealership,” said Claude Brunette after a visit to the dealership.

In conclusion, car dealerships always play an important role in the lifespan and ownership experience of your vehicle. Therefore, it is necessary to take your time to evaluate your options and choose a dealership that guarantees you premium services that match and exceed your expectations. 

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Canadian Tire and NuPort Robotics to commercialize Canada’s first automated heavy duty trucks

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Canadian Tire Corporation and Toronto based start-up NuPort Robotics, Canada’s first autonomous trucking company, are partnering with the Ontario government to invest $3 million to undertake an automated heavy duty trucking project to test a “first-of-its-kind-in-the-world” technology. 

The breakthrough technology provides a transportation solution for the middle mile, the short-haul shuttle runs that semi-tractor trailers make between distribution centres, warehouses and terminals each day.

It is designed to enable next-generation automated trucks that are more fuel efficient, safer to operate, and provide an enhanced driver experience.

Backed by $1 million in support from the Ontario government through Ontario’s Autonomous Vehicle Innovation Network and matched by $1 million investments from Canadian Tire and NuPort Robotics, respectively, the two-year project is applying proprietary, artificial intelligence technology from NuPort Robotics to retrofit two conventional semi-tractor trailers – which will always be attended by a driver – with high-tech sensors and controls, a touchscreen navigation system, and other advanced features such as obstacle and collision avoidance.

Caroline Mulroney, Minister of Transportation, says: “Ontario is proud to be a global leader in automated and connected vehicle technology and this innovative project is an exciting milestone toward automated vehicle tech in the trucking industry.

“Ontarians rely on goods being delivered by trucks across the province every day and projects like this are demonstrating the ways that automated truck technology could help businesses meet delivery demands more efficiently while supporting a strong supply chain in Ontario.”

Vic Fedeli, Ontario Minister of Economic Development, Job Creation and Trade, says: “This project applies unique and made-in-Ontario Artificial Intelligence technology that offers increased safety and efficiency, with a reduced carbon footprint, to the goods supply chains on which we all rely.

“This is the latest example of how Ontario’s Autonomous Vehicle Innovation Network acts as a catalyst, fostering partnerships between ambitious technology start-ups and industry to develop and commercialize next generation transportation technologies that strengthen our economy and benefit society.”

Raghavender Sahdev, CEO of NuPort Robotics, says: “The trucks are currently transporting goods between a Canadian Tire distribution centre in the Greater Toronto Area and nearby rail terminals within a 12.5 mile radius, and early results are promising.

“The aim of the project is to develop a system that incorporates an autopilot feature for conventional trucks with a driver, leading to the most efficient way to drive and increase safety.

“The sensors work as a ‘safety cocoon’ to cover blind spots and prevent accidents and the end result is peak fuel efficiency, meaning lower carbon emissions, and peak driving performance for an overall more optimal transportation experience.”

NuPort Robotic’s approach to autonomous trucking is unique in the industry because it focuses only on solving the middle mile challenge, using a known set of predetermined trucking routes that are repetitive and high frequency as opposed to general highway driving.

Ultimately, when implemented on fixed routes in the future, Canadian Tire will benefit from faster commercial deployments and improvements in supply chain sustainability.

Gary Fast, vice-president of transportation, Canadian Tire, says: “Canadian Tire embraces innovation and is always testing new technologies to improve our operational efficiency and safety.

“As proud Canadian companies, the safety of all stakeholders, including drivers, employees, customers, and public will be the top priority as we work together towards deployment of this technology.”

Cari Covent, vice president of intelligent automation, Canadian Tire, says: “Over the last three years, Canadian Tire has made a significant effort to solve complex business problems by using the Canadian start-up Artificial Intelligence ecosystem, and NuPort Robotics exemplifies what we look for in a start-up with a focus on innovation, automation and artificial intelligence.”

Sahdev says: “As NuPort Robotics continues to develop new technologies to overcome middle mile supply chain problems and advance autonomous trucking, I am extremely grateful for the support of the Ontario Government through AVIN and the Ontario Centre of Innovation.

“With their continued support, we are striving to position Canada as the leader in autonomous transportation.”

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Constellation Software is money in the bank, this fund manager says

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If you’re looking for a long-term hold in Canadian tech then Constellation Software (Constellation Software Stock Quote, Chart, News, Analysts, Financials TSX:CSU) should definitely be on your radar. So says Jason Del Vicario of Hillside Wealth Management who likes not only Constellation but its recent spin-off Topicus (Topicus Stock Quote, Chart, News, Analysts, Financials TSXV:TOI) which Del Vicario says could do even better than CSU over the next ten years.

Software consolidator Constellation has been running on the same game plan for years, buying small vertical market software companies providing so-called mission critical software solutions globally. Over the years CSU has completed over 500 such acquisitions, buying the top names in their respective niche verticals and then using its clout and breadth to grow the business and expand into new markets. The resulting cash flow is then plowed back into more acquisitions and the cycle repeats.

The strategy has worked wonders for Constellation, which has grown its revenue from $631 million in 2010 to almost $4 billion for 2020 while taking earnings from $4.12 per share in 2010 to $20.59 per share this past year.

Shareholders were given a special treat last month when Constellation spun out recently acquired Topicus, giving CSU owners about 1.9 Topicus shares for every Constellation share as a dividend-in-kind. Constellation bought Netherlands-based software company Total Specific Solutions BV (or TSS) in 2013 and that subsidiary recently acquired Topicus BV, a Dutch information service company focusing on sectors such as healthcare, education and finance.

Topicus was singled out by Constellation founder Mark Leonard for its ability to grow without using outside shareholder funding. Leonard said the spin-out was part of the intention since a purchase agreement was struck last year.

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Nuvei wins price target raise from National Bank

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Strong quarterly results and an even brighter outlook for 2021 are reasons to celebrate for Canadian payments company Nuvei (Nuvei Stock Quote, Chart, News, Analysts, Financials TSX:NVEI), according to National Bank Financial analyst Richard Tse. In an update to clients on Wednesday, Tse left his rating unchanged at “Outperform” while raising his price target from C$85.00 to C$100.00.

Montreal-headquartered Nuvei is a provider of payment technology solutions to merchants and partners around the world, with a platform geared for high-growth mobile commerce and e-commerce markets. Nuvei’s solutions include a fully integrated payments engine with global processing capabilities, a turnkey checkout solution and a suite of data-driven business intelligence and risk management tools and services.

The company released its fourth quarter and full year 2020 financials on Wednesday, showing Q4 revenue of $115.9 million, up 46 per cent year-over-year, and adjusted EBITDA of $51.3 million, up 61 per cent year-over-year. Total dollar value of transactions processed by merchants (‘total volume’) with Nuvei rose by 53 per cent to $13.9 billion. (All figures in US dollars except where noted otherwise.)

The 2020 year featured revenue up 53 per cent to $375.0 million and adjusted EBITDA up 87 per cent to $163.0 million, with total volume rising a full 76 per cent year-over-year to $43.2 billion.

“Our performance continues to be driven by strong momentum in the high-growth verticals we serve, as well as by our customizable, scalable and feature-rich technology platform which provides one of the industry’s most complete payment technology solutions going well beyond merchant acquiring,” said Philip Fayer, chairman and CEO, in a press release.

The company said the fourth quarter represented the strongest growth yet experienced by Nuvei, driven by wallet share expansion from current merchants along with accelerated uptake of new merchants. New e-commerce business almost tripled compared to a year earlier, Nuvei said, while the company expanded its connectivity coverage over the quarter, introduced new product innovations on its platform and continued to execute on M&A.

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